The price

£19.99 a month for the business, however many of your team use it. The first 7 days are free.

We take your card at the start of the trial, through Stripe, so nothing stops when the trial ends. Cancel any time before then and you pay nothing. After the trial it renews monthly.

ServiceHQ Reviews is billed on its own. If you also use ServiceHQ Chat, that’s a separate subscription.

What isn’t included

  • Texts go from your ServiceM8 account and use your own ServiceM8 SMS credits. With a short business name the ask, nudge and last message are one credit each and the thank-you is two. The Messages tab shows the count for your wording.
  • Emails go from your ServiceM8 email, as any other email from ServiceM8.
  • WhatsApp, if you send through ServiceHQ Chat, is charged by Meta on your own WhatsApp Business account at its published rates. Sending by WhatsApp.

Your plan, and Manage billing

The Settings tab has a Your plan card saying where you are: the trial’s end date, the monthly renewal, or the date a cancelled plan stops.

Manage billing opens Stripe in a new tab, where you can:

  • change your card;
  • see and download invoices;
  • cancel.

Cancelling

Cancel from Manage billing. Requests carry on until the end of the month you’ve paid for, and the Your plan card shows the date it stops.

When it stops, review requests stop. Anything still waiting to go, such as a nudge due tomorrow, is cancelled rather than held, so nothing goes out later by surprise. To start again, open Reviews and press Start again on the Overview tab.

If a payment fails

The Overview tab says “Your last payment didn’t go through”. Requests carry on while Stripe retries the payment. Update your card under Manage billing, or requests stop when Stripe stops retrying.