WhatsApp, built into ServiceM8
Your customers already message on WhatsApp. This add-on brings those conversations into the ServiceM8 account your team already works in — so an enquiry becomes a job, and the whole thread stays with it.
What it does
How it helps
Enquiries land in ServiceM8
A WhatsApp message from a new customer appears in your ServiceM8 Inbox, ready to turn into a job or a quote with the contact details already filled in.
Reply from the job
Open any job and you see the whole conversation. Reply from the business number, and the thread stays against the job for the rest of the team to read.
Suggested replies you approve
Optional AI drafts a reply from your business details and the conversation so far. Your staff read it, change it if they want, and decide whether to send. Nothing is ever sent automatically.
Keep your number and your app
Connect the number the business already uses. With WhatsApp's coexistence signup, the app on your phone carries on working exactly as it does today.
How it works
Getting set up
- Install the add-on from your ServiceM8 account and approve the access it asks for.
- Connect your WhatsApp Business number through WhatsApp's own secure signup.
- Messages flow both ways — into your ServiceM8 Inbox and jobs, and back out to your customers.
Built on the official WhatsApp Business Platform from Meta. Requires a ServiceM8 account with the Inbox add-on enabled. Meta charges for WhatsApp Business Platform messaging separately, on its own published rates.
The product
At a glance
Private beta · Web
WhatsApp for ServiceM8
Two-way customer messaging, inside the job
Customer WhatsApp messages land in your ServiceM8 Inbox ready to become jobs, and your team replies from the job itself. Nothing gets lost on somebody's personal phone.
Detail
Worth knowing
Why this one first
Every trade business we speak to has the same leak. A customer messages the mobile, someone answers it between jobs, and that conversation never reaches the office. The quote gets forgotten. The follow-up never happens. Nobody can find what was agreed.
WhatsApp is where those conversations already happen, so that is where we started. The point is not to add another inbox to check — it is to put the messages in the same place as the work.
What it is not
It does not answer customers for you. The AI drafts, a person sends. It does not replace your WhatsApp app or ask your customers to install anything. And it does not move your number anywhere — you keep it.
Who provides it
Built and supported by ServiceHQ
ServiceHQ is a trading name of OnSpec Software Ltd, an independent British software company registered in England and Wales, company number 17328057. More about us.
This add-on has its own privacy policy covering the data it processes inside your ServiceM8 account: add-on privacy policy. The website privacy policy covers this site.
Want it in your business?
Tell us your trade, roughly how many jobs a week you run, and whether your ServiceM8 account has the Inbox add-on enabled. We will tell you what getting started looks like.