When you install Reviews, ServiceM8 shows a list of what it’s asking to do. Here is what each one is for.
| ServiceM8 asks to | What Reviews does with it |
|---|---|
| Read your business details | Your trading name for the messages, and your timezone so they go at sensible hours. |
| Read and update jobs | Find jobs marked Completed. |
| Read job contacts, clients and client contacts | Find the right person to ask: the contact at the property first, then the billing contact, then the client card. |
| Add job notes | Note on the job when a customer opens the link, replies, or can’t be asked. |
| Read staff and schedule | Kept for our own records only. Staff are never named in a message and never ranked. |
| Read job categories | Describe the work in a drafted reply to a Google review, such as “the boiler service”. |
| Manage badges | Create the No Review badge when you install, and check it before each message. |
| Add Inbox messages | Tell you when someone opens the link, when a new Google review arrives, and send the Monday summary. It never reads your Inbox. |
| Read SMS and email history | Spot a customer replying to the request, so no reminder goes to someone who has written back. |
| Send SMS and email | Send the requests from your own ServiceM8 account, so they show in the job diary. |
Everything stays tied to your account. Reviews never uses another business’s connection, and never touches jobs that aren’t marked Completed.
Reconnecting
When we add something that needs a new permission, ServiceM8 asks you to approve it once. Until you do, the add-on carries on with what it already has. If the Overview tab says “ServiceM8 isn’t connected”, our support team will help you reconnect.