The Chat Assistant has a monthly allowance of credits. The count is on the Chat Assistant tab: “AI used this month: 42 of 1,000.”
What uses one
- A draft you ask for with the AI draft button.
- Each message the booking assistant has to read: a typed reply from a customer that it needs to understand.
What does not
A button tap by the customer. Choosing “This week” or a day or a time tells the assistant exactly what was chosen, so nothing needs reading and nothing is spent. A whole booking made by buttons costs almost nothing.
A draft that fails to arrive gives its credit back.
When the allowance runs out
Drafts stop until the month rolls over. The booking assistant stops booking and says so to the customer, “I’ll get a member of the team to pick this up with you”, and alerts your Inbox with the reason, so nobody’s message goes quiet. Everything else, receiving, replying yourself, templates, carries on.
The month
Credits count from the first of the month and reset on the first of the next.