Every so often a new feature needs a permission the add-on did not have when you installed it. ServiceM8 only grants permissions at the moment you approve the add-on, so a feature that needs a new one cannot work until you approve it again.
How you find out
A message appears in your ServiceM8 Inbox headed “ServiceHQ Chat: one reconnect needed”, saying which permission and what it is for. You get one message per change, not one per day.
The settings screens say the same thing where it matters. The Chat Assistant’s settings will say “Booking is off until you reconnect ServiceM8” if the booking needs a permission you have not granted. A conversation will show a “Reconnect needed” note if photos cannot be saved.
What to press
WhatsApp Settings, the Setup tab, Reconnect ServiceM8. ServiceM8 shows its approval screen again with the new permission on it. Approve, and you are back. About ten seconds, once.
What does not work until you do
It depends on which permission is missing, and the message says. The two that have happened so far:
- Create jobs and write to the dispatch board. Without these the booking assistant cannot book. A “Book it” service takes the customer’s details and hands over to you instead, and says so in the settings screen.
- Attachments. Without this, photos customers send cannot be saved onto the job. They are kept in the conversation and go onto the job the next time it is opened after you reconnect.
Nothing already saved is lost either way.