Most of these are WhatsApp’s. The ones that are ours are marked.
| Limit | Value | Whose |
|---|---|---|
| Reply window after a customer’s message | 24 hours | |
| Chat history brought across on the “keep my app” route | Last 6 months | |
| Time to accept the history offer after connecting | 24 hours, once | |
| Devices on one WhatsApp Business app account | 5 (one phone plus four linked) | |
| Days the Business app can go unopened before the connection lapses | 14 | |
| Sending speed on a “keep my app” number | A few messages a second | |
| Template wording | 1,024 characters | |
| Buttons in one assistant message | 3 | |
| Rows in an exact-times list | 10 | |
| Days WhatsApp keeps a photo we could not download first time | About 30 | |
| Knowledge notes | 60,000 characters | Ours |
| AI credits a month | Shown on the Chat Assistant tab | Ours |
| Turns the booking assistant will take before handing over | A handful | Ours |
| Travel time assumed either side of every booking | 30 minutes | Ours |
| Trial | 7 days | Ours |
| Erasure after you delete your account | 7 days | Ours |
| Erasure after a subscription simply lapses | 30 days | Ours |